Frequently Asked Questions

The following FAQs relate to the Television - VIERA:

• Digital Set Top Box: Cannot receive or tune one channel?
• Digital Set Top Box: The picture freezes / pixelulates on one channel?
• Digital Set Top Box: The picture is intermittently freezing and the sound is breaking up?
• Digital Set Top Box: Unit is displaying "loss of signal"?
• Digital Set Top Box: When an electrical appliance is operating or a light switch is turned on the picture breaks up or freezes?
• Digital Set Top Box: When changing from one channel to another, the picture pixelulates or you get no picture or sound?
• If I don't intend to use my battery for a prolonged period of time, how would you recommend that I store the battery?
• Set Top Box TU-CT20A: Trouble shooting flow chart for no power, no or intermittent colour, complete or intermittent loss of signal and remote control problems.
• TU-HDT104A HD Set Top Box: Dynamic Format Selection does not appear in the "Select output format" menu.
• TU-HDT104A HD Set Top Box: How long does it take for the "information banner" to display a correct time and program details?
• TU-HDT104A HD Set Top Box: How long does the Set Top Box take to fully shut down into standby mode?
• TU-HDT104A HD Set Top Box: Is there Software Enhancement available for this model set top box?
• TU-HDT104A HD Set Top Box: On Screen information such as the menu, information banner etc is not being displayed on screen.
• TU-HDT104A HD Set Top Box: The picture on the TV is snowy when connected via RF output of the Set Top Box.
• TU-HDT104A HD Set Top Box: The unit is not changing channels and is showing a blank screen. In addition, it only displays channel 38.
• TU-HDT104A HD Set Top Box: The volume up and down does not operate on the STB remote. The volume menu bar does display, however when adjusted it does not very the sound.
• TU-HDT104A HD Set Top Box: When the unit is first switched on and the display on the STB is displaying "Hdc1" you are not able to operate the unit on or off from the remote control or the STB.
• TU-HDT104A HD Set Top Box: When using the VCR output connection, it is showing a blank screen when the unit is first switched on and the display on the unit is showing"Hdc1".
• What does Over the Air Download (O.A.D.) mean?
• What happens if I miss the scheduled update via the Over the Air Download?
• Which Panasonic TV and Visual Display Product Models will display Xbox 360 Games in 1080i - 60Hz mode?
• Why does a product need a firmware (product commands and functions software) update?
• Will a firmware update reset or affect any of my current settings or information currently stored in my product?