Frequently Asked Questions

The following FAQs relate to the Air Conditioners:

• Can I have plants on or around the air conditioner? If so, how close?
• Can you have day/night mode on at the same time?
• Do I have to change the filters? How often does this need to be done?
• Do the feet on the outside unit have to be bolted to the floor?
• Do the wall brackets come supplied with the ceiling mounted units or do we need to purchase them separately?
• Does the outside unit sit directly on the ground?
• How far away from the wall should the outdoor unit be (from the front and back of it)?
• How much distance do I have to allow on the left and right sides of my outdoor unit?
• I want a unit which is ??hp. Which Panasonic model is the equivalent?
• If I purchase three units, can I use just one remote controller for all of them?
• My unit has been set to the heating mode. Suddenly it has stopped and the outdoor unit has ice on it. Is this a problem?
• My unit is blowing cold air but it is in heat mode. Why?
• The fan keeps cutting in and out. Is there a problem?
• The outside unit drips water. Is this normal?
• What does Over the Air Download (O.A.D.) mean?
• What happens if I miss the scheduled update via the Over the Air Download?
• What is soft/dry mode?
• What size air conditioner do I need to condition my room?
• Whenever there is a power failure, and the power is restored, the split air conditioner switches itself on. How do I stop this from occurring?
• Why does a product need a firmware (product commands and functions software) update?
• Why don't your brochures show the hp rating?
• Will a firmware update reset or affect any of my current settings or information currently stored in my product?